Reservation and table management systems have come a long way over the past few years. They’re not just for booking tables, although they definitely help with that.
Today, restaurants and F&B concepts use restaurant management systems like SevenRooms to streamline their day-to-day operations and reporting.
However, SevenRooms has proven an expensive software for many restaurants, especially those just starting out.
Spending $700 to $1000 per month is an expensive start to your F&B business venture. And that’s not counting rent, salaries, inventory, and everything else your restaurant needs.
In addition, some customers report weak support in SevenRooms, while others report getting less than advertised.
That’s why, in this article, we’ll explore the top SevenRooms competitors and alternatives and the pros and cons of each.
Here are a few reasons why restaurants of all sizes use reservation management systems like Sevenrooms and its competitors.
Manage online and offline reservations along with waitlists
Manage table and seating arrangements by merging tables for groups of various sizes
Improve guest experiences with surveys
Marketing features (varies depending on the platform)
Streamlining various restaurant operations
Can be integrated with various software, especially F&B point-of-sale systems
Reporting features (may vary depending on the software used)
Offers access to restaurant analytics
Now let’s look at what each of the following SevenRooms competitors has to offer and how they stand out.
Servme is a top competitor to SevenRooms, offering reservation and waitlist management to restaurants, bars, hotels, F&B groups, and others.
Servme’s goal is to help F&B concepts grow by automating and streamlining operations, creating memorable guest experiences, and ultimately increasing their sales, revenues, and profits.
Key features
Reservation and waitlist features: Servme offers reservations, table and seating management, as well as online and offline waitlist management in one platform. You don’t have to worry about accommodating large groups in your restaurant, being overbooked, or turning guests away.
Guest book, CRM, and profiling: Restaurants using Servme’s guestbook can created detailed guest profiles with information such as allergies, dietary restrictions, food and seating preferences, and much more. This helps hosts and staff create tailored guest experiences.
Marketing features: Instead of having to use multiple platforms to manage your marketing efforts, Servme offers email and SMS marketing for restaurants. You can create, manage, and automate campaigns from the Servme dashboard and review analytics to replicate your best campaigns. As of October 2024, Servme also offers WhatsApp Business for restaurant features and tracking.
Dedicated account manager: Unlike SevenRooms and many of the competitors on this list, Servme offers 100% human customer support and customers get a dedicated account manager.
Multiple booking channels: Getting more bookings for your restaurant has never been easier. With Servme, you can get reservations from Facebook and Instagram, Reserve with Google, along with Tripadvisor, and Zomato.
Floor planning software: Manage seating arrangements to accommodate different group sizes in your restaurant. Manage table turnover and use Servme’s automated feature for merging tables to uncover the best places to seat large groups in seconds.
Automated guest surveys: Improve guest experiences with automated post dine-in surveys that you can send via email, SMS, or WhatsApp.
No-show and prepaid deposits: Servme lets you collect online reservation, cancellation, and no-show fees. In addition, you can collect deposits and prepayments for special events or all the time depending on your restaurant’s policies.
Various integration options: Servme’s table management software comes with various integrations such as PMS for hotels, booking channel integrations, phone integrations, and more.
Pricing
Servme subscriptions start at $129 a month and can go up to $299 a month. There is a free trial upon booking a quick personalized demo.
There are also special offers for longer-term contracts, such as annual and two-year contracts.
A widely popular alternative to Sevenrooms is OpenTable. It’s also one of the oldest restaurant platforms and one of a handful of systems with a dual-facing experience.
OpenTable caters to guests, who can book tables via its platform at a number of restaurants, and to businesses who need a table management system.
Key features
Rewards program: Unlike Sevenrooms, OpenTable offers a restaurant loyalty program called Diners’ Rewards. However, it’s limited to US restaurants.
Central CRM: OpenTable lets F&B concepts collect guest details in a single location for better communication.
Email features: This platform offers email marketing software for restaurants, offering an opportunity for engagement and retention.
Pricing
OpenTable has 3 tiers; Basic starting at $149 a month, Core at $299/month, and Pro at $499 per month. The Basic tier is limited in terms of features and doesn’t come with POS integrations, waitlist management, or email features.
Further reading: 15 Tips for Managing Multi-location Restaurants
Resy
Acting as a restaurant booking app for guests and reservation software for F&B businesses, Resy is a strong SevenRooms competitor.
Though it initially began as a service for fine-dining concepts, Resy currently services restaurants of all sizes.
Key features
Diner network: Resy is well-known for its diner network, where restaurants can get a listing and guests can book tables.
Social integrations: This platform offers a variety of social media integrations including Facebook, Instagram, and Reserve with Google for restaurants.
Digital menus: Restaurants using Resy can create and enable/disable digital menus with ease. Guests can also use the digital menus to make online orders.
Pricing
Like SevenRooms, Resy doesn’t offer a free trial and doesn’t charge for bookings.
Its 3 tiers are Basic, starting at $249 a month, Pro at $399 per month, and Enterprise Full-Stack at $899 per month. The latter is for restaurants with 10+ locations.
Tock
Designed for high-end restaurants, Tock is a popular SevenRooms’ competitors. Despite being on the higher end of the pricing scale, it’s still more affordable than SevenRooms.
Key features
Minimizes no-shows: Tock's ticketing system helps reduce no-shows and last-minute cancellations.
Prepaid offerings: Restaurants can generate more revenue through prepaid offerings such as special menus or bookings.
Guest experience management: Tock's restaurant CRM lets hosts and restaurant managers create detailed guest profiles and create questionnaires to improve guest experiences.
Pricing
Tock offers four pricing plans; ‘Base’ starting at $79 per month, ‘Essential’ beginning at $199 per month, ‘Premium’ starting at $339 per month, and ‘Premium Unlimited’ at $769 a month.
However, adding restaurant POS integrations is only available in the Premium and Premium Unlimited plans.
Although Tock doesn’t charge cover fees, they charge a percentage on prepayments. This percentage varies depending on the plan. Only the Premium Unlimited plan, the most expensive plan, doesn’t have prepayment fees.
Eat App
Another competitor to SevenRooms is Eat App, a cloud-based reservation software that helps F&B concepts boost efficiency with a guest CRM.
Key features
Guest profiling: Restaurants can build a database of their customers by creating detailed guest profiles with food preferences.
Automated guest surveys: Dining concepts can create and automate post dine-in guest surveys to improve guest experiences.
Reservation management: Eat App lets restaurants manage online and offline bookings and manage table and seating arrangement with ease.
Pricing
Eat App offers a free plan for up to 30 covers. After that it has 3 paid tiers; Starter begins at $79 per month, whereas their most expensive plan starts at $319 per month.
While they don’t charge cover fees, they do charge if covers exceed a certain threshold for each plan. Eat App also charges fees for customizing the reservation widget, advanced reporting, and POS systems.
In addition, Eat App offers a variety of add-ons, which require separate monthly fees. These can result in a much higher monthly subscription than the above mentioned rates.
TableCheck
TableCheck is a reservation platform with a focus on guest experience management.
Key features
Operational efficiency: The platform simplifies daily operations with user-friendly tools for managing tables, waitlists, and guest information.
Multilingual support: TableCheck offers multilingual support for up to 18 languages.
Marketing automation: This table management software offers marketing automation features such as email and SMS notifications to engage customers.
Pricing:
TableCheck doesn’t have its pricing on the website or official channels. However, according to SourceForge, TableCheck starts at a flat rate of $250 per month.
“Additional abilities for online payments (0%), call management, reputation management, POS integration etc.. are added to the monthly base fee,” SourceForge reports.
Toast Tables
Toast began as a restaurant point-of-sale (POS) system and expanded to a reservation management system.
They help F&B concepts manage and streamline operations, improve guest experiences, and build a restaurant CRM. However, their CRM is for basic customer information like name and contact information.
Key features
Email features: Toast’s system is popular for its email marketing automation features. Particularly, the ability to create massive email lists to the largest number of guests.
Inventory management: Unlike SevenRooms and many reservation systems on this list, Toast offers inventory management for restaurants. Toast’s inventory system updates in real-time, ensuring front-of-house staff are updated at all times.
Easy-to-use software: Toast customers say the software is easy to use with various features.
Pricing
Toast requires upfront fees for their POS hardware and implementation. Their pricing begins at $69 a month for the POS. To get Toast’s reservation system, you need to subscribe to their POS software first.
In addition to their monthly subscription, Toast charges $0.99 per cover.
Yelp Guest Manager
Another alternative to SevenRooms is Yelp Guest Manager. It’s a dual-facing platform with multiple booking channel integrations.
Key features
Yelp ad options: Yelp lets restaurants listing on its platform create low-cost ads on its diner-facing platform.
Reservation and waitlist: Yelp offers reservation and waitlist management features to help restaurants reduce no-shows.
Multiple booking platforms: Yelp lets restaurants get online bookings from various social media platforms, including Facebook, Instagram, TikTok, Apple Maps, and Reserve with Google.
Pricing
Yelp Guest Manager offers 3 tiers of subscriptions, with the first ‘Basic’ starting at $129 a month with up to 500 covers. Their ‘Plus’ tier starts at $299 per month and custom-priced Enterprise subscriptions both come with unlimited covers.
Quandoo
This restaurant reservation system helps F&B concepts in getting and managing online bookings across channels. Quandoo has different pricing plans for the different countries it serves.
Key features
Two-sided marketplace: Quandoo offers a two-sided platform, giving restaurants extra visibility via the Quandoo network and letting diners book tables easily.
Table management: It offers features for table and seating management to reduce overbooking and boost operating efficiency.
Guest management: Quandoo offers features to manage guest information, preferences, and booking history.
Pricing
Like SevenRooms, Quandoo doesn’t offer a free plan or a free trial. They also charge per cover. Fees vary depending on the country the restaurant is based in.
Final words
As you can see, many of the abovementioned table management systems have similar and overlapping features. It’s, therefore, important, you choose a system that not only meets your needs, but supports your growth plans.
In addition, it’s important you find a system with easy access to human customer support.
Getting a chatbot may provide quick answers, but it won’t help you train your staff. It won’t share new features or tell you how to use them. It won’t offer tips for marketing your restaurant or show you how to track analytics.
Customer support is an essential feature in a restaurant reservation system. A team that you know you can rely on whenever you need them.
Servme’s customer support team helps restaurants, hotels, and bars learn the ins and outs of Servme, train restaurant staff to use the software, and much more.
At the same time, our product team is constantly working on new features and upgrading old ones to meet your needs and exceed your expectations.
For example, some of our new features include Manager’s Notes, the Guestbook V2 (with several sub-features), and auto-tags for personalized experiences.
Is Servme for you? Book a personalized 15-minute demo to learn more about how Servme can help your restaurant grow.
Mohammed Rafy
Table Management
